Receive the latest disruption information from VBZ free of charge via WhatsApp or Telegram. This way, you will always know if a streetcar or bus line can no longer run on its usual route due to a construction site, event or disruption.
If you would like to subscribe to disruption notifications for an unlimited period of time, then Telegram is the right channel for you.
If you only want to receive disruption reports when you need them, then choose WhatsApp.
On Telegram you can subscribe to VBZ disruption messages for an unlimited period of time. To do this, you must register for the VBZ-Stoerungsinfo_official_bot channel. You can choose at what times and whether you want to receive disruption messages from one, several or all lines. We will then automatically send you the relevant information until you stop the service.
It's so easy to activate VBZ-Alerto on Telegram:
You are online with your cell phone:
Accept the privacy policy in the field below. Click on the button displayed and you will be automatically redirected to Telegram.
Click on “Start” in the chat window
Specify which messages you would like to receive and when by answering the questions in the chat.
You are online with your PC:
Search for “VBZ_Stoerungsinfo_official_bot” under Contacts in the Telegram app.
Click on “Start” in the chat window
Specify which messages you would like to receive in which time period by answering the questions in the chat.
You can adjust your settings at any time later by entering the message “Profile”.
Unsubscribe on Telegram
Would you like to take a break or unsubscribe and stop receiving messages?
- Send us the message “Stop”. You will then receive no further information. With “Start” you can subscribe to the service again at any time.
- The “Delete all data” message will remove all your data from our systems.
Would you like to know whether there is currently a disruption on the line you need? Then send a message to VBZ-Alerto via WhatsApp with the desired line number(s). You will immediately receive the relevant information. We will also automatically send you all updates and new messages for this/these line(s) on the same day.
It's so easy to activate VBZ-Alerto on WhatsApp:
You are online with your cell phone:
- Accept the privacy policy in the field below. Click on “Start WhatsApp chat”. You will be automatically redirected to WhatsApp.
- Save the phone number as a contact on your cell phone.
- Send us a message via WhatsApp with the number of the corresponding line (e.g. “2”, “31” etc.) at the time you wish to receive fault reports. All possible requests can be found below. Please enter several lines in the same message, separated by a comma.
You are online on your PC:
- Save a contact on your cell phone with the number +41 79 321 64 36.
- Send us a message via WhatsApp with the number of the corresponding line (e.g. “2”, “31” etc.) at the time you wish to receive fault reports. All possible requests can be found below. Please enter several lines in the same message, separated by a comma.
Please note: Your request is only valid for the corresponding day. If you wish to receive fault reports on other days, you must send a new request each time. Due to WhatsApp's terms and conditions, it is not possible to subscribe to fault messages for an unlimited period of time.
The following entries/messages are recognized by VBZ-Alerto:
Line number (e.g. “2”, “31”, ‘S6’, “SN18” etc.): all VBZ streetcar and bus line numbers in and outside the city of Zurich. In addition, the numbers of the VBG streetcar lines, S-Bahn lines, night lines and Postbuses operating in the city of Zurich.
- “S-Bahn”: all S-Bahn disruption information for the city of Zurich.
- “Night lines”: all night buses and night S-Bahn services in the city of Zurich.
- “Postbus”: all Postbus disruption information for the city of Zurich.
- “Polybahn”
- “Dolderbahn”
- ‘Rigiblick’
- “all”: receipt of all current disruption messages
Please note that for suburban trains, night services and Postbuses, messages are only sent from lines that serve stops in the VBZ area.
If you would like information on several lines, you can list them in the same message, separated by commas, e.g. “2, 5, 31”.
By subscribing to the information service, you agree to the data protection conditions. Please refer to the privacy policy.
VBZ-Alerto is purely an information service. Messages that you send to VBZ via Messenger will not be answered. If you have any questions or comments about the disruption service, VBZ or public transport, please contact ZVV-Contact on 0800 988 988.
