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Welcome Desk

The Welcome Desk of the Integration Office provides information and advice for new residents. The staff is specialized in questions which arise when arriving from abroad. It offers information on residence permits, work, leisure time activities, education, public daycare centres for children, health care and insurances, German courses etc. The service is free of charge, and no reservation is necessary.

The Welcome Desk is located on the fourth floor of the city hall (Stadthaus) in room 401a and is open from Monday to Thursday, 14:00 - 18:00. (See address and map in the flyer below.)

If you are not able to come to the City Hall, you can reach us via the following contact forms, by email ( or phone (044 412 37 37).



A heartfelt welcome to Zürich!

We are delighted that you have moved to our city. For your convenience and to familiarize yourself with your new place of residence, we have produced a brochure providing an overview of the range of information and services that the city has on offer.

  • The Portrait of the City presents a short introduction to Zürich. Besides information about the city, you also obtain a glimpse into its history and politics.
  • The Useful Information chapter features information and addresses completing what you need to know about daily life in Zürich. It also includes links to other websites with additional information (in English if possible, although mostly in German)
  • Links to services in English can be found in our brochure «Useful addresses for English speaking residents»

Zürich offers an ideal environment for a high quality of life. Situated on the shores of Lake Zürich, inhabited by cosmopolitan people and featuring a dynamic economic life, Zürich will hopefully become a city for you to feel at home in and enjoy; and perhaps you will even wish to commit some of your time in return for the benefit of the community at large.

Is there anything this brochure does not address? Do you prefer to be given information in person? If so, please visit our Welcome Desk at the town council offices. Our office is open Monday through Thursday 2 p.m. to 6 p.m.; information services are free of charge.

New in Zurich? Invitation for a Welcome Event

We would like to extend a warm welcome to the new residents of the City of Zurich and invite you to one of our Welcome Events.

Dates 2020

Unfortunately, due to current regulations, we are no longer able to hold larger events in the City Hall. Therefore, we do not expect to hold any welcome events until the end of 2020.


19:00 Word of welcome by the Integration Office and general information
19:20 City walking tour, split up into different language groups
20:30 Drinks and get together in the city hall.


City hall (Stadthaus)
Stadthausquai 17
8001 Zurich

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