The civil registry office, the resident's registration office and the funeral and cemetery office with approximately 210 employees are affiliated to the resident's office. They register, administer and manage personal data and civil status events and they organize dignified funerals. Their motto is: “Excellent service for Zurich”.

The consultants at the resident's office are renowned for their professional competence, multilingualism and service-orientation; they are also known for treating their customers and the bereaved with empathy.

The resident's office provides apprenticeships for two commercial employees each year.