- Order your ticket from customer service:
phone number 0800 988 988.
Customer service is available from 6 a.m. to 10 p.m.
You will then receive your ticket by post.
- You can also buy tickets at the counter.
Or at sales points, for example at Albisriederplatz. - Would you like to buy your ticket at the ticket machine?
We are happy to help you on the phone.
Dial our telephone number (it is written on the machine).
Enter the machine number.
Both details can be found in relief lettering on the machine.
We will then operate the machine remotely.
We are available every day from 6 am to 10 pm.
- You can enlarge the font on the machine.
And use the read-aloud function.
- The ZVV timetable app also has a read-aloud function.
- Wait at the floor markings right at the front.
This enables the driver to see you.
The driver will tell you the direction of travel and which line they are driving.
They will leave the door open longer for you and will be happy to help you.
- All bus lines have low-floor thresholds, i.e. step-free.
Please be aware: Depending on the height of the pavement, there may be a small step.
- In the vehicle, you will hear the stops being announced.
In the event of service disruptions, we will make an announcement.
- You can also hear information in the ZVV timetable app.
- Holding the door open
- Volunteering
- Freeing up entrance and reserved seats
- Moving up in the aisle
Behinderten-Transporte Zürich (BTZ)
Badenerstrasse 627
8048 Zurich
Telephone +41 44 444 22 11
Fax +41 (0)44 444 22 19
Tixi Zurich
Order 0848 00 20 60
Monday to Friday
08.00-19.00 hrs
Weekends and holidays
11.00 a.m. - 7.00 p.m.
Information 044 404 13 80
Monday to Friday
09.00-12.00 a.m.
1.30-4.30 p.m.
